Support

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If you experience any problems with 3D models or you have any other questions, please look through the FAQs below and see whether the answers can help you with your problem. You can also help us assist you more efficiently – please give as much information about your problem as possible.

FAQs

We are the developers of all 3D models presented on the site. We offer you only a high quality content and at lower prices. We also provide first-class support for our customers.
Yes, we do. We provide money-back guarantee if a purchased 3D model has some errors and we cannot correct these errors or help with them. But for additional options we don't make refund. Because it is custom order and immediately after payment we start working on this.
Our payment system supports credit cards. You can pay with PayPal, Visa, MasterCard. Please contact us if you have any problems with this.
After Purchasing any model, you will get all the model files. if you still don't get your product, contact deep3dsea.com.
Please let us know through the contact form or e-mail ([email protected]) and we will convert your model to any requested popular format for free. We can convert models to all any formats. Our 3D models are ready for use on the following software: After Effects Autodesk (FBX) Blender (BLEND) ICLONE (IPROP & IACCESORIES,ETC) CHARACTER CREATOR DAZ Photoshop Stereolithography Unity Unreal Engine Wavefront OBJ
Please contact us by mail/facebook/twitter for your custom models.
If you have any problems with downloading, reach us immediately through the contact form or e-mail ([email protected]) and we will help you right away.
Generally our models have these formats: OBJ (multiformat), FBX (multiformat), ICLONE ETC.
You can easily change colors by adding/modifying materials and textures of your models. To order the chosen 3D model in another color, please contact us and we will get back to you as soon as possible.
You are free to change the initial look of any 3D model as you think best. You can edit anything you want from adding new elements to removing standard parts. If you experience difficulties with separating standard parts we will do it for you for free. For more information please contact us. We will assist you and comply with any of your requests.
At the present moment deep3dsea.com doesn't offer free 3D models, but we offer you 3D models at the lowest prices possible. We go on improving our facilities and introducing new offers; and there is a great likelihood that we can offer you free 3D models in the future. The information about this opportunity will appear on the main page.
When you lose the purchased 3D model file or it's corrupted you can easily download the model again. The file can be downloaded by our servers again. and you don't have to pay extra money. If you experience problems with subsequent downloads, please contact us.

 

Still Looking for help?
Please let us know what you need help with:

Chat us Live with the blue Icon at the bottom

or Contact us- [email protected]

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